WHAT INFORMATION DO WE COLLECT?
Personal information provided by you
We collect personal information about you (such as your name, the city you live in and email address) when you register with us. We also collect personal information when you send us feedback, post material to our website or complete surveys.
Personal information provided by third parties
If you are not a PACT adopter, we may have received information about you from your adoption agency in order to set up an account for you. However, usually this information is provided directly by the site user.
Personal information about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
- give consent on his/her behalf to the processing of his/her personal data;
- receive on his/her behalf any data protection notices;
Sensitive personal information
We may ask you to provide sensitive personal information, for example in line with our Safeguarding Policy. If we request such information, we will explain why we are requesting it and how we intend to use it.
Sensitive personal information includes information relating to:
- your ethnic origin
- your religious beliefs
- your physical or mental health or condition
- your sexual orientation, and
- whether you have committed a criminal offence
We will only collect your sensitive personal information with your explicit consent.
Monitoring and recording communications
We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, compliance and safeguarding.
For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.
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HOW WILL WE USE THE INFORMATION ABOUT YOU?
We collect information about you so that we can:
- identify you and manage any accounts you hold with us;
- conduct research, statistical analysis and behavioural analysis;
- if you agree, let you know about other services that may be of interest to you—see ‘Marketing’ section below;
- customise our website and its content to your particular preferences;
- notify you of any changes to our website or to our services that may affect you; and
- improve our services.
We would like to send you information by post, email, telephone or text message (SMS) about upcoming events such as webinars, new resources or other new content on The Adopter Hub.
We do not pass your details to any other business or third part for marketing purposes.
We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes when you enquire about our services, or choose to receive our newsletters. See the marketing preferences on the Request Hub login page. If you have consented to such receive marketing from us, you can opt out at any time. See ‘What rights do you have?’ below for further information.