Website Privacy Statement

This website is operated by Parents And Children Together (PACT)

We take your privacy very seriously and we ask that you read this privacy policy carefully as it contains important information on:

  • the personal information we collect about you
  • what we do with your information, and
  • who your information might be shared with.



Parents And Children Together is a ‘data controller’ for the purposes of the Data Protection Act 1998, (ie we are responsible for, and control the processing of, your personal information).


Personal information provided by you

We collect personal information about you (such as your name, the city you live in and email address) when you register with us. We also collect personal information when you send us feedback, post material to our website or complete surveys.

Personal information provided by third parties

If you are not a PACT adopter, we may have received information about you from your adoption agency in order to set up an account for you. However, usually this information is provided directly by the site user.

Personal information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

  • give consent on his/her behalf to the processing of his/her personal data;
  • receive on his/her behalf any data protection notices;
Sensitive personal information

We may ask you to provide sensitive personal information, for example in line with our Safeguarding Policy. If we request such information, we will explain why we are requesting it and how we intend to use it.

Sensitive personal information includes information relating to:

  • your ethnic origin
  • your religious beliefs
  • your physical or mental health or condition
  • your sexual orientation, and
  • whether you have committed a criminal offence

We will only collect your sensitive personal information with your explicit consent.

Monitoring and recording communications

We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, compliance and safeguarding.

Use of cookies

A cookie is a small text file which is placed onto your computer (or other electronic device) when you use our website. We use cookies on our website.

For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

For further information on our use of cookies, [including a detailed list of your information which we and others may collect through cookies] please see our Website cookie policy.

For further information on cookies generally visit or


We collect information about you so that we can:

  • identify you and manage any accounts you hold with us;
  • conduct research, statistical analysis and behavioural analysis;
  • if you agree, let you know about other services that may be of interest to you—see ‘Marketing’ section below;
  • customise our website and its content to your particular preferences;
  • notify you of any changes to our website or to our services that may affect you; and
  • improve our services.

We would like to send you information by post, email, telephone or text message (SMS) about upcoming events such as webinars, new resources or other new content on The Adopter Hub.

We do not pass your details to any other business or third part for marketing purposes.

We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes when you enquire about our services, or choose to receive our newsletters. See the marketing preferences on the Request Hub login page. If you have consented to such receive marketing from us, you can opt out at any time. See ‘What rights do you have?’ below for further information.


We will only share your data with parties outside of the organisation with your consent or where we are obliged to do so for legal reasons.

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data, for example:

  • access to your account is controlled by a password and user name that are unique to you;
  • we store your personal data on secure servers.

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘How can you contact us?’ below).

What can I do to keep my information safe?

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit Get Safe Online is supported by HM Government and leading businesses.



We will retain your personal information for the period of time in which you are accessing The Adopter Hub. Once your subscription has ended or your host agency has asked for you to be taken off the Adopter Hub, we will remove your personal information from our database.

Right to request a copy of your information

You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or it, please:

  • email, call or write to us (see ‘How can you contact us?’ below)
  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
  • let us know the information you want a copy of
  • We may charge a small fee for this service.
Right to correct any mistakes in your information

You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:

  • email, call or write to us (see ‘How can you contact us?’ below)
  • let us have enough information to identify you (eg user name), and
  • let us know the information that is incorrect and what it should be replaced with

Please contact our Data Protection Officer, Head of HR, Facilities and IT, if you have any questions about this privacy policy or the information we hold about you.

If you wish to contact us, please send an email or write to us at PACT Head Office, 7 Southern Court, South Street, Reading RG1 4QS or call 0300 456 4800.

Changes to the privacy policy

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.

Do you need any extra help?

If you would like this policy in another format (for example: audio, large print, braille) please contact us (see ‘How can you contact us? above)